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Terms and Conditions
For Emergency Professionals Sales |
Proudly Made
In the U.S.A. |
Payment for Goods
All end-user or Emergency Professional orders must be prepaid with a credit card or check prior to shipment. Special arrangements can be made for recurring orders to Net 30 days with account set up. In order to receive tax exemptions, Seating Inc. must receive proof of tax-exempt status.
Shipments
All shipments are FOB destination. Shipping is available to the 48 contiguous states only. A freight surcharge of $10 per chair will be assessed on orders for less than 10 chairs. All orders that have more than 10 chairs will be shipped freight free.
All shipments shall be made via Seating Inc.’s choice of carrier. The Buyer may specify a servicing carrier when requesting 3rd party billing. Seating Inc.’s liability ends once the Buyer signs the Bill of Lading, or otherwise receives the shipment, thus acknowledging that the merchandise was received in satisfactory condition. It is the Buyer’s sole responsibility to assume liability, risk, damage, or loss during 3rd party shipment or transshipment. Further, it is the Buyer’s responsibility to report damage or loss of any shipment with the appropriate carrier.
Sample Chairs
Seating Incorporated must receive a Purchase Order for any presentation sample chairs. The Buyer is responsible for all freight charges to ship the sample chair, including return freight charges if the Buyer decides to send the chair back.
A credit card deposit (for the amount of freight charges to ship the sample chair to the Buyer) must be paid before the sample chair is shipped out. If the chair is not returned to the factory within 30 days, the Buyer will be charged for the amount due for the chair. If the Buyer chooses to buy the sample chair, the prepaid freight charges will be deducted from the amount of the invoice.
Cancelled orders
All Seating Inc. chairs are made to order. Therefore, all orders are considered firm and are not subject to cancellation by the Buyer without written approval from Seating Inc. management. Any cancellation requests from the Buyer must be submitted in writing within 2 days of receipt of purchase order to be considered for approval. Seating Inc. reserves the right to assess a Cancellation Fee of no more than 30%, or as negotiated, for any order cancelled by the Buyer.
Returns
All returns require written approval from Seating Inc. management. Seating Inc. reserves the right to refuse return of merchandise. All returns must be returned prepaid by the Buyer and are subject to a restocking fee of no greater than 30%. Merchandise must be returned unused, in original shipping carton with proper inner packaging.
Lead times
Lead times are based on receipt of a complete and correct order that has been approved for credit. The standard lead time is 3-4 weeks, however, if specialty options are required (example: Logo embroidery) that lead time may be longer. Quicker lead times can be arranged on an individual basis.
Acknowledgements
Every order is acknowledged by fax within 72 hours of receipt of an order. If you do not receive an order acknowledgement within 72 hours, please contact customer service at 800.468.2475. An acknowledgement will confirm quantities, items ordered, and prices effective at the time of order acceptance. Orders will be manufactured and invoiced based upon the information on the acknowledgement. If there is any discrepancy, please notify Seating Inc. immediately, in writing.
Custom Embroidery
Seating Inc. happily offers custom embroidery on our chairs. There is no minimum quantity for embroidery. There will be a charge of $250 for any embroidery jobs which covers the cost of set up fees and the first 10 chairs. Each additional will be charged $15 per chair.
Logos or images must be received by Seating Inc. in a high resolution, digital image. Accepted formats are tiff or eps files. In addition to receiving the digital file, the Buyer must also indicate where they would like the image placed on the chair and what size they would like the image to be.
Seating Inc. does not guarantee exact color matches, but will try to match colors as closely as possible. Allow 4 weeks, in addition to regular lead times, for embroidering after we receive the digital file.
Orders
Purchase orders can be emailed, faxed or mailed. The Buyer must Include quantity, model number, mechanism code and fabric selection on the purchase order. Additional arm, size, comfort, and specialty codes should also be listed, if applicable. The Buyer must include company name, contact name, address, phone number, fax number, PO number, and any special instructions. A ship-to address must also be supplied if it is different than the bill to address.
Inquiries
All inquiries and correspondence should be directed to:
Seating Inc.
PO Box 898
Nunda, New York 14517
Phone: 800.468.2475
Fax: 585.468.2475
Email:
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