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Our Warranty
"Best in the Industry"
bases and casters chairs 

Seating Inc. warrants to the original end user that this product will be free from defects in its material and workmanship, subject to limitations as expressed below. The company will repair or replace, at its option without charge to the original purchaser only, defective products or parts during the following warranty periods:

This warranty shall be effective for the applicable time period beginning from date of purchase as shown on your original receipt or other proof of purchase. This warranty is your sole remedy for product defects and excludes defects due to or arising in connection with product abuse or misuse, user modifications of, or attachments to the product, including application of your own upholstery materials and products or parts not used, maintained or installed in accordance with the company’s installation, maintenance, and/or applicable guidelines.

550 Generous Fit
Coverage Period: 15 Years
Limitations:
 
Users weight is not to exceed 550 lbs. Intensive Use of 24 Hour Workday with 7 Day Work Week

350 Intensive Use
Coverage Period: 15 Years
Limitations:
 
Users weight is not to exceed 350 lbs. Intensive Use of 24 Hour Workday with 7 Day Work Week

275 Standard
Coverage Period: Lifetime Warranty (which is the entire time owned by the original end user)
Limitations:
 
Users weight is not to exceed 275lbs.Normal Use of 8 Hour Workday with 5 Day Work Week

Standard Textiles
Coverage Period: 3 Years from date of purchase
Limitations: Normal Use as determined by textile manufacturer’s guidelines.

Grade 2 Textile Warranty
Coverage Period: 10 Years from date of purchase
Limitations: Normal Use as determined by textile manufacturer’s guidelines.

Arm Pads
Coverage Period: 5 Years from date of purchase
Limitations: Normal Use

If this product fails during normal use, as set forth in limitations above, within the applicable coverage period, please send a description of the relevant part, together with proof of purchase of the product to:

Seating Incorporated, P.O. Box 898, Nunda, NY 14517

We will repair, or at our option replace, the defective part, free of charge to the purchaser, provided only that the purchaser returns said part to Seating Incorporated, freight or other shipping charges prepaid. Do not return any parts or product without prior written authorization from Seating Inc. The company reserves the right to inspect any part or product to determine the nature of the defect and it is the purchaser’s responsibility to return the part or product to the manufacturer at his/her expense for warranty determination.

There are no other warranties, expressed or implied other than those specifically described, including without limitation any implied warranty or merchantability or of fitness for a particular purpose. We will not be responsible for incidental or consequential damages, and / or off-site labor charges. Our company will advise you of the procedure to follow when making warranty claims. Call Seating Incorporated at 800-468-2475 to explain the defect. Give your name, address, and telephone number. Please be prepared with the model number, date of purchase, and date of manufacture found under
the seat.

Updated March 2010