Warranty

Seating Inc. warrants to the original end user that this product will be free from defects in its material and workmanship, subject to limitations as expressed below. The company will repair or replace, at its option without charge to the original purchaser only, defective products or parts during the following warranty periods.

This warranty shall be effective for the applicable time period beginning from date of purchase as shown on your original receipt or other proof of purchase. This warranty is your sole remedy for product defects and excludes defects due to or arising in connection with product abuse or misuse, user modifications of, or attachments to the product, including application of your own upholstery materials and products or parts not used, maintained, or installed in accordance with the company’s installation, maintenance, and/or applicable guidelines.

Click on the pricebook below to see the warranty(name turns orange as you hover over).

  • 2018 Pricebook

    550 Generous Fit

    Coverage Period: 15 Years

    Limitations: Users weight is not to exceed 550 lbs.
    Intensive Use of 24 hour workday with 7 day work week

    400 Heavy-Duty / Intensive Use

    Coverage Period: 15 Years

    Limitations: Users weight is not to exceed 400 lbs.
    Intensive Use of 24 hour workday with 7 day work week

    300 Everyday

    Coverage Period: Lifetime (which is the entire time owned by the original end user)

    Limitations: Users weight is not to exceed 300 lbs.
    Normal Use of 8 Hour Workday with 5 Day Work Week

    Hospital Warranty

    Coverage Period: 15 Years

    Limitations: Users weight is not to exceed 300 lbs.
    Multiple shift users in hospital/healthcare environment

     

    Standard Textiles

    Coverage Period: 3 years from date of purchase

    Limitations: Normal use as determined by textile manufacturer’s guidelines

    10-Year Textiles

    Coverage Period: 10 years from date of purchase

    Limitations: Normal use as determined by textile manufacturer’s guidelines

    Current 10-year warranty textiles: Icon, Open House and all Seating Inc. Mesh.

    Arm Pads

    Urethane & Gel Pads
    Coverage Period: 5 years
    Limitations: Normal Use

    Cordura Nylon Pads
    Coverage Period: 15 years
    Limitations: Normal Use
    See more information about care of your arm pads

  • Cobra

    Cobra

    400

    Coverage Period: Lifetime
    Limitations: User weight not to exceed 400 lbs.

    750

    Coverage Period: Lifetime
    Limitations: User weight not to exceed 750 lbs.

    Standard Textiles

    Coverage Period: 3 years from date of purchase

    Limitations: Normal use as determined by textile manufacturer’s guidelines

    10-Year Textiles

    Coverage Period: 10 years from date of purchase

    Limitations: Normal use as determined by textile manufacturer’s guidelines

    Current 10-year warranty textiles: Icon, Open House and all Seating Inc. Mesh.

    Arm Pads

    Urethane & Gel Pads
    Coverage Period: 5 years
    Limitations: Normal Use

    Cordura Nylon Pads
    Coverage Period: 15 years
    Limitations: Normal Use
    See more information about care of your arm pads

  • Make Space

    Make Space Collection

    300

    Coverage Period: Lifetime
    Limitations: User weight not to exceed 300 lbs.

    400

    Coverage Period: Lifetime
    Limitations: User weight not to exceed 400 lbs.

    Standard Textiles

    Coverage Period: 3 years from date of purchase

    Limitations: Normal use as determined by textile manufacturer’s guidelines

    10-Year Textiles

    Coverage Period: 10 years from date of purchase

    Limitations: Normal use as determined by textile manufacturer’s guidelines

    Current 10-year warranty textiles: Icon, Open House and all Seating Inc. Mesh.

Common warranty issues:

Base and Cylinder Removal Instructions

Warranty Service:

If this product fails during normal use, as set forth in limitations above, within the applicable coverage period, please click here to file a claim with our warranty department.

We will repair, or our option replace, the defective part, free of charge to the purchaser, provided only that the purchaser returns said part to Seating Inc, freight or other charges prepaid. Do not return any parts or product without prior written authorization from Seating Inc. The company reserves the right to inspect any part or product to determine the nature of the defect and it is the purchaser’s responsibility to return the part or product to the manufcaturer at his/her expense for warranty determiniation.

There are no other warranties, expressed or implied other than those specifically described, including without limitation any implied warranty or merchantability or of fitness for a particular purpose. We will not be responsible for incidental or consequential damages, and/or off site labor charges. Our company will advise you of the procedure to follow when making warranty claims. Call Seating Inc. at 800.468.2475 to explain the defect. Give your name, address, and telephone number. Please be prepared with the model number, date of purchase, and date of manufacture, found under the seat.