Standard shipments are made to loading docks Monday to Friday during regular business hours. Only shipments with these criteria met are eligible for the free shipping program. Special shipping circumstances will carry additional charges*.
All orders of 16 chairs or more are shipped freight free. A $20.00 per chair charge for orders of 15 chairs or less will be added to the invoice. LTL Chairs – A $65.00 per chair charge will be added to the invoice for orders of 15 chairs or less.
Connecticut, Delaware, Indiana, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Washington DC
All orders of 21 chairs or more are shipped freight free. A $25.00 per chair charge for orders of 20 chairs or less will be added to the invoice. LTL Chairs – A $75 per chair charge will be added to the invoice for orders of 20 chairs or less.
Alabama, Arkansas, Florida, Georgia, Illinois, Iowa, Kentucky, Minnesota, Missouri, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, Wisconsin
All orders of 100 chairs or more are shipped freight free. A $35.00 per chair charge for orders of 99 chairs or less will be added to the invoice. LTL Chairs – A $90 per chair charge will be added to the invoice for orders of 99 chairs or less.
Colorado, Kansas, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas
Even though we take every precaution to ensure your order arrives with no damage, we cannot control events that may take place in transit. It is the responsibility of the party receiving the shipment to inspect it for signs of damage before signing the bill of lading. Signing the bill of lading releases the carrier and Seating Inc. from any responsibility for damages occurring during transit.
After obtaining a clear receipt for shipment, the delivering carrier is no longer responsible for damage or shortages. It is your responsibility to report any shortages or outward damages on the bill of lading. You protect yourself by refusing shipments showing damage or shortage until transportation carrier has noted on the delivery sheet the extent of the damage or shortage.
In the event of “hidden damage” it is the responsibility of the party receiving the shipment to contact Seating Inc. immediately. Damage to contents must be reported within 2 days from the date of delivery. If at all possible, please take pictures of the damage. All merchandise should be retained in the original shipping container, in the same condition it was in when loss or damage was discovered.
If you experience concealed damage:
1. Call Seating Inc. to report the damage immediately. Then write an affidavit giving date damaged product was received and the damage incurred. If possible take pictures of the damage.
2. Retain all merchandise in the original container.
3. Contact Seating Inc.’s shipping department (800.468.2475) to advise them of the damage situation and be prepared to provide detailed order and product information.
4. Send a copy of your affidavit to Seating Inc. and any pictures, if available. It will be the responsibility of Seating Inc. to file a cargo claim within prescribed time limits and to respond to any requests from the carrier for supporting documentation. The damaged product must be retained until the claim is resolved, or until the claimant is given disposition by the carrier.
Additional charges include but are not limited to:
Incorrect shipping address
Shipments to locations without a dock
Unmanned warehouses will incur a $50* appointment charge
Appointment requests – $50*
Lift Gate Charge – $185*
Limited Access Facility Charge – $150*
*All prices subject to change based on industry rates. Seating Inc. is not responsible for any additional shipping/convenience fees.
Seating Inc. reserves the right to ship via its carrier of choice & to modify its Free Shipping Program for specific accounts for any reason (i.e. Credit delinquency, undeliverable address for Seating Inc.’s choice of carrier, discount programs, etc). The Zone to use to determine the free shipping qualifications is based upon the ship-to destination, not upon the originating location of the order. Orders shipped to multiple locations may not be combined to qualify for free shipping.
LTL = Products that are too large for parcel carrier shipments
The following products ship LTL
Hover (over 24″)
Hover Table (over 24″)
Monterey II Swivel
550 lb series chairs
**Adding certain options to chairs may change a parcel carrier shipment to an LTL shipment** (Ex: a headrest changes a chair from parcel to LTL)
Shipping Program Zones & Minimums
Look in the appropriate Zone table for the qualifications for free freight on your order. If you meet, or exceed the minimum qualified number of chairs as stated below, then your order will be shipped freight free. Only shipments to loading docks or approved drop off locations during regular business hours are eligible for the free shipping program.
*Cobra, Dock, Fit, Hover & Hover tables (over 24″), K, Kudl, Monterey II Swivel, Saddle, Tradition, and 550 lb chairs all carry additional (LTL) charges